• Account Supervisor

    Requisition ID
    # of Openings
    Job Locations
    US-DC-Washington, DC
    Account Management/Client Services
    Employment Duration
    Regular Full-Time
  • Overview

    Supports and guides day-to-day Client Services (CS) operations for developing and executing complex marketing programs – either independently or with junior team support – while working with team leader(s) and strategic partners to support client business. Provides independent thinking to clients to suggest new, unexplored solutions to client challenges as outlined by senior Client Services team, or related to tactical programs managed personally.


    Client Relations

    • Acts as primary client contact on day-to-day program development and execution for larger/more complex programs.
    • May develop or assist account leader(s) in preparing and delivering client presentations and recommendations.
    • Works with senior CS team members to promote organic growth within the business, leveraging agency capabilities and services.

    Strategy and Planning

    • Working with senior team members, helps guide strategy on a program or tactical level. Expand upon guidelines and instructions provided by senior team to enhance the program strategically at a tactical level.
    • Ensures agency output meets strategic and business objectives, as outlined in Creative Brief and/or other related strategy documents.
    • Assists clients in staying true to the creative brief, by measuring their feedback against agreed-upon strategy and engaging with client on this level, both independently and in conjunction with senior team members, if necessary.
    • Reviews program results, research findings, segmentation data, competitive activity, etc., with Client Services staff and other strategic partners across departments (e.g., Marketing Intelligence, Insights & Innovation, etc.) to identify marketing refinements and opportunities.
    • Researches and updates team on current industry news related to experience, engagement, relationship or digital marketing or client projects.
    • Maintains overall knowledge in all agency disciplines, particularly in how they can be leveraged to help meet client objectives and strategies.

    Project Management

    • For larger/more complex programs, takes ownership and proactively coordinates and organizes efforts among departments, leveraging junior CS staff as appropriate.
    • Ensures that principles of efficiency, economy and quality are utilized in all client work they are responsible.
    • Ensures quality control by reviewing agency products including: creative work, financial analyses, key client communications, key schedules, creative strategies and strategic decks.
    • Assists with day-to-day account problem solving, by providing guidance to junior team and raising issues and solutions to senior team.

    Financial Management

    • Works with PM team for project budget management process, to influence development and management of budget to ensure they are not exceeded.
    • Exemplifies fiscal responsibility by adhering to agency and client expense management and staffing policies and procedures.



    Wunderman DC is an equal opportunity employer M/F/D/V. We are proud of our diversity.



    • Bachelor’s degree.
    • Minimum of five years of related advertising/marketing experience (either client or agency), or equivalent combination of education and experience required.
    • One or more years of supervisory experience.
    • Competency in Microsoft Office, Internet environments and industry-standard software programs.
    • Proven ability to work independently on project execution, taking ownership with supervision as necessary.
    • Comprehensive understanding of relationship marketing techniques and how they are utilized to deliver client objectives.
    • Superior organization and prioritization skills across multiple projects simultaneously, with ability to meet high standards for quality and accuracy under tight deadlines.
    • Superior communication skills, including but not limited to: writing long and short formats, presenting projects and listening to clients and working associates.


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