• Account Director (located in Minneapolis or St. Louis)

    Requisition ID
    2018-5773
    # of Openings
    1
    Job Locations
    US-MO-St. Louis
    Category
    Account Management/Client Services
    Employment Duration
    Regular Full-Time
  • Overview

    The Account Director is responsible for the overall management, growth and profitability for a specific group of accounts and represents the Agency at the Client level. This position is the senior account person with responsibility for direct supervision of all group account service staff as well as responsibility for one or more accounts. He or she manages the Client relationships and resolves internal conflicts through consultation with functional and department leads.  This role can be located in either Minneapolis or St. Louis.  If in St. Louis, it will require 20-40% travel.

    Responsibilities

    Provide Account, Strategic and Marketing Leadership

    • Works with clients to uncover business needs and objectives, develops appropriate strategies, and identifies/implements solutions to help achieve client goals
    • Oversee both branding and direct response initiatives
    • Possesses a full understanding of Wunderman capabilities, success factors and profitability measures
    • Provides account team leadership, and convey the specific requirements for multi-functional support to the appropriate functional management on a timely basis.
    • Work with SME teams within the agency to define and influence the client’s requirements in order to develop proposals and secure additional business
    • Coordinate activities across large scale, complex marketing projects with multiple dependencies, restrictive timelines and risks.
    • Works closely with the PMO to ensure delivery of all campaigns

    Build and Grow Client Relationships

    • Meet onsite with the C-level clients to develop strategy, present concepts manage performance
    • Understand clients' business and generate solutions to enhance client performance
    • Deliver key presentations to small and large groups within the client organization
    • Build trust, credibility, and collaboration
    • Responsible for client satisfaction
    • Lead quarterly agency review meetings

    Effectively Manage teams

    • Monitor workflow across account team and SMEs to ensure efficient delegation of projects
    • Build solid, trusted relationships with team members, clients, and industry thought leaders
    • Maintain a high level of performance by the account teams and other agency personnel
    • Oversees all employees in their functional area and supports the development of their career

    Manage Financial Performance

    • Manage the overall client/account profitability ensuring responsible financial management and delivery of account profit expectations.
    • Responsible for the financial profitability and growth of the account.

    Qualifications

    • Significant experience in professional client relationship management and background in agency management
    • The ability to plan and strategize at a senior level
    • Ability to effectively interact with senior level client leaders
    • A persuasive and confident approach to client presentations, results and agency reviews
    • Excellent written, oral communication and presentation skills
    • Effective team management capabilities
    • A keen attention to detail and budgetary restraints
    • Full awareness of creative processes and techniques – including digital platforms
    • College degree required in marketing, healthcare or related field
    • Approximately 12+ years of related industry experience, preferably Omni channel healthcare marketing
    • Demonstrated track record of client relationship development and service
    • Proven experience working cross-functionally within an organization
    • Strong interpersonal communication skills

     

    Wunderman is Creatively Driven. Data Inspired. A leading global digital agency, Wunderman combines creativity and data into work that inspires consumers to take action and delivers results for brands. Wunderman has been widely recognized for its work. Forrester Research named us a leader in marketing database operations and a strong performer in customer engagement strategy*. Headquartered in New York, we have 9,200 creatives, data scientists, strategists and technologists in 200 offices in 70 markets. Wunderman is a ‘team first’ culture committed to creating an environment where people come to do the best work of their careers.
    * The Forrester Wave™, Customer Insights Services Providers, Q4 2015
    Wunderman is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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