• Customer Experience Lead

    Requisition ID
    2018-5741
    # of Openings
    1
    Job Locations
    US-NY-New York
    Category
    Strategy and Planning
    Employment Duration
    Regular Full-Time
  • Overview

    Wunderman is a global digital agency that is: creatively driven and data inspired. We are a full-service creative agency that believes people move brands—not the other way around. We put creativity and data on a collision course to spark amazing ideas that make businesses thrive and people feel.

     

    Everything we create has a purpose and comes from a deep understanding of humans. Our attention to detail and to data breeds innovation. I t's this kind of energy that keeps us authoring what's next, in digital and beyond.

    Responsibilities

    The consumer is the central focus for all our work. We use data and insights to have a real understanding of the audience we are engaging, that’s what makes our work successful. This is where the Customer Experience Strategist comes in; you are fascinated and curious by people (e.g. what they do and why) and are extremely creative at the same time. This combination enables you to understand the consumer experience from multiple angles and how it can be transformed. You will use a broad range of research and data (spanning all forms of qual and quant) to create a customer experience consumers what to engage with, while transforming a brand / its experience. This new approach/philosophy to the customer experience can then be applied to everything we do and will enable us build our capability across North America.

    Qualifications

    What we'd like you to have:

    • 8+ years of experience with background in UX/Design, Research and Strategy or Planning
    • A thought leader with ability to inspire team members
    • Ability to engage senior clients
    • Creative thinker and solution provider, while not afraid to get into the details
    • Cultural and Consumer Savant – always on top of current trends and thinking
    • Loves brainstorming and collaboration.
    • Adept at cross channel consumer behavior, engagement, media usage and marketing.
    • Understand the use and application of new forms of technology (e.g. AI) and how consumers are using to navigate across their brand / product choices.
    • Agile and fluent in all forms of qual and quant research, including ethnographic, search, digital and social data. The ability to integrate them into a cohesive and coherent line of thought.
    • A great story-telling and communicator.

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