• Community Manager

    Requisition ID
    2018-5291
    # of Openings
    1
    Job Locations
    CA-Toronto
    Category
    Strategy and Planning
    Employment Duration
    Contract/Freelance
  • Overview

     

    We’re looking for a highly organized and knowledgeable Community Manager to join the team on a 12-month contract.

     

    The Community Manager is responsible for social media monitoring and moderation across a few key accounts. He or she will manage the daily moderation, produce regular reporting, recommend improvements and provide insight into the brands’ online communities and competitors.

     

    The Community Manager will be comfortable working in a highly collaborative and fast-paced environment, working alongside strategists, creative teams and partner agencies. The ideal candidate will bring a professional familiarity with social media platforms and tactics as well as a healthy dose curiosity and resourcefulness. He or she must be passionate about social media and be able to work autonomously and to manage their time carefully across concurrent projects.

    Responsibilities

     

    • Establish and maintain Community Engagement Guidelines and Social Guidelines for clients
    • Act as account or page Admin for all active client social channels; maintain credentials, perform maintenance and act as Community Manager following established guidelines
    • Perform social media competitive audits
    • Work with media agency partners and clients to establish and execute on paid media campaigns
    • Identify emerging trends and formats and develop POVs on how these relate to client needs
    • Develop and foster relationships with the agency’s social media partners
    • Maintain multiple client editorial calendars
    • Monitor content performance, develop reports and offer recommendations
    • Take training and comply with client mandated social monitoring guidelines

    Qualifications

    • 2 years of social media experience in a professional capacity, preferably with direct exposure to community management
    • Experience with social media management tools, including measurement platforms
    • Familiar with social analytics and reporting
    • Understanding of strengths and weaknesses of different social platforms and the ability to make recommendations regarding formats and tactics
    • Stays up-to-date on trends in social media and digital marketing
    • Experience with social listening a plus
    • Fluency in PowerPoint and Excel is a must
    • Proven ability to learn new technology and digital skills
    • Excellent communication skills, both verbal and written
    • Able to handle multiple tasks in a high-pressure, deadline-oriented environment, with multiple stakeholders
    • Must be available to periodically work outside of typical office hours

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