• Data Management Service Manager

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  • Overview

    Work with clients and Wunderman Data Management (WDM) personnel to understand client’s database/marketing solutions and requirements for loading/processing data in support of marketing campaigns, extracts and/or analytics.


    Under the supervision of the Service Management Director, this role performs the following functions:

    • Work with clients and WDM personnel to understand client’s database/marketing solution
    • Work directly with client to obtain and understand requirements for loading/processing data in support of marketing campaigns, extracts and/or analytics
    • Understand best practices for data management
    • Help troubleshoot and resolve problems or issues
    • Monitor and report on Service Level Agreements for all solution operations
    • Adhere and enforce Quality Control standards
    • Identify and implement operational efficiencies with the goal to improve client deliveries
    • Maintain internal client processing calendar which includes ensuring all data feeds, extracts and environment refreshes are on track to meet the client deadlines and Service Level Agreements (contractual and expected)
    • Lead bi-monthly Operational Reviews (internal) for assigned clients, reporting on pain points, missed deliveries and process improvements related to the client marketing operations
    • Lead client operational meetings to ensure weekly processing is defined and executed as planned
    • Participate in Production Turnover Meetings as part of the acceptance and education of solution enhancements as they are introduced into the production environment
    • Interact seamlessly with the Marketing Program Manager to ensure data required for upcoming campaigns is available in a timely manner
    • Respond to processing issues/questions in a timely manner (nights and weekends are a possibility) and be able to make sound decisions to resolve issues
    • Understand the contract metrics (what was sold) and manage/report on current metrics compared to what was sold; must also understand the services sold and service level agreements as outlined in the contract, including penalties for missed deliveries or extended outages
    • Assist the Client Services team with the client financials (revenue recognition and invoices)
    • Assume a leadership role when working with the Production Services team, acting as a sounding board for their ideas and assisting in their education of the client solution


    Minimum Business Skills:

    • Demonstrates ability to act as a primary interface with client personnel
    • Strong understanding of database and data management concepts
    • Demonstrate leadership skills
    • Problem solving skills and ability to work independently with clients
    • Good communication skills, in both verbal and written English, with ability to translate technical concepts to business users
    • Service-oriented
    • Ability to multi-task and be self-motivated
    • Ability to build and maintain team relationships across geographic areas (client and various WDM offices)
    • Good interpersonal skills
    • Must be client focused with attention to the smallest detail
    • Ability to view work scope from a business perspective as much as from a technical perspective
    • Multi-tasking and meeting committed due dates for assigned tasks

    Minimum Technical Skills:

    • Knowledge and experience with database solutions
    • Familiarity with Structured Query Language (SQL), including experience with join and aggregate data functions
    • Microsoft Office Suite (Word, Excel, Powerpoint, Visio)

    Valued Experience:

    • Client account management experience
    • Project management experience
    • SQL experience
    • USPS products and services experience
    • Previous experience with large database solutions


    • Other directly-related job or academic experience is a plus


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