• Technical Account Manager

    Requisition ID
    2018-5068
    # of Openings
    1
    Job Locations
    US-CO-Louisville
    Category
    Account Management/Client Services
  • Overview

    The technical account manager will support the various needs of our Zipline digital business.  This individual will work closely with internal/external clients and partners as needed to ensure on time and accurate delivery of our digital solutions.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Facilitate and ensure proper set-up of Zipline accounts, provide ongoing training and support to Zipline users
    • Analyze incoming traffic for all partners daily, working with partners to minimize drops in scale
    • Develop and maintain comprehensive knowledge of partner setups with a focus on strong working relationships and consistent scale
    • Monitor expired audience’s to ensure there are no interruptions in data distribution
    • Ensure email prospecting campaigns are executed accurately and on-time, from coordination/set-up of lists/creatives/tags through deployment/reporting/invoicing
    • Ensure on-line display campaigns are executed accurately and on-time, from coordination/set-up of onboarding & distribution of audiences/creatives/tags through delivery/reporting/invoicing
    • Ensure data distribution orders placed in Zipline execute and scale as expected with DSPs
    • Facilitate accurate and timely implementation of site tags / ID sync integrations for clients
    • Facilitate accurate and timely onboarding of client audiences into Zipline, from receipt of data files through distribution to DSPs
    • Ensure assigned data append jobs are fulfilled accurately and completely, from OMS job input through SFTP delivery of resulting file (includes jobs that involve third-party partner fulfillment)
    • Ensure accurate and timely delivery of data install jobs for clients
    • Develop and maintain knowledge of Wunderman Data Product’s products and best practices
    • Develop and maintain comprehensive knowledge of clients’ business with a focus on marketing strategies and expectations for results
    • Identify, assess and communicate product and process issues to departmental leads
    • Provide support to Business Development team for internal and external sales inquiries
    • Attend and participate in client reviews as required; travel might be required in some cases
    • Develop and document operational process documentation as needed
    • Participate in product and system testing as required
    • Flexibility for extended office hours when necessary
    • Willingness/flexibility to handle additional responsibilities as assigned or required

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty effectively and efficiently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    • Bachelor’s degree required, preferably in marketing, business, or information management
    • Minimum 2-3 years of relevant experience required
    • Knowledge of Online Advertising Space
    • Relevant technical experience required; i.e. verifying pixels placed on client’s website, real-time data transfer etc.
    • PC proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
    • Ability to take direction from multiple people, prioritize and manage tasks, make good decisions with minimal supervision, and meet deadlines in a high volume workload environment
    • Ability to work in highly dynamic and changing environment
    • Strong problem solving and analytical skills, ability to be flexible and resourceful
    • Detail-oriented related to data entry, problem solving, and information/process analysis
    • Have excellent interpersonal, communications, and customer service skills
    • Must have a positive attitude, be assertive, and aspire to be the best
    • Contribute to an energized, collaborative, and entrepreneurial environment
    • Stay current in trends and developments in online advertising and related industries

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