• Entry Level IT

    Requisition ID
    # of Openings
    Job Locations
  • Overview

    Monitor and triage of work queue, appropriate assignment of cases to subject matter experts, resolution of user account cases, and assignment/notification of critical cases. Work under minimal direction with extensive latitude for the use of initiative and independent judgment. Assignment length is approximately three months.


    • Ability to assess case needs and assign cases accurately and quickly.
    • Use discretion and independent judgment, while keeping the team abreast of changes/trends/issues.
    • Utilize team documentation and follow team procedures with particular attention to detail.
    • Have prior experience with a major ticketing system such as Remedy, IssueTrak, Jira, etc.
    • Basic administration of applications to include resetting of password and creation of user accounts.





    • 1 year supporting basic Windows/Unix systems.
    • Strong basic computer knowledge preferred
    • PL/SQL and SQL Plus knowledge a plus.
    • Basic relational database knowledge a plus.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.