QA Resource Manager

Requisition ID
# of Openings


We help our clients realize the vision of data as a strategic business asset and a transformative marketing agent. Our data strategy and management, analytics, consumer engagement and consulting services support clients so they can achieve optimized marketing performance. We make data actionable, with data-driven insights that inform and inspire the creative process for highly relevant and productive consumer experiences.


Under the supervision of the Technical Services Director, this role performs the following functions:

  • Performs all management responsibilities for assigned staff (local and remote); team size: 7+
  • Assigns project tasks based on current priorities, urgency and revenue goals; re-shuffles assignments as needed to meet goals or as project plans change
    • Works closely with the Project Management team to understand shifting project plans and adjust accordingly
    • Works closely with the Service Management team to understand the urgency surrounding Break-Fix projects and assigns tasks to team to fit the need
  • Identifies QA process inefficiencies and recommends improvements
  • Prepares monthly operational reports including, but not limited to: QA Throughput, Defect Management
  • Collaborates with Development Managers to improve defect ratio in QA
  • Identifies opportunities to expand the role of the team as the WDM solutions evolve (new platforms, new technologies, etc.)


Minimum Business Skills:

  • Demonstrates ability to communicate effectively with all levels of the organization
  • Strong understanding of database and data management concepts
  • Demonstrate leadership skills
  • Understands test planning and testing concepts in order to effectively manage resources
  • Demonstrates ability to break down and effectively solve problems
  • Good communication skills, in both verbal and written English; effectively gets ideas, thoughts and information across in written form and through speaking with others. Must clearly articulate project goals and objectives to technical and non-technical audiences.
  • Service-oriented
  • Ability to multi-task and be self-motivated
  • Ability to build and maintain team relationships across geographic areas
  • Good interpersonal skills
  • Demonstrates the ability to effectively lead a team of individuals with consideration of work-life balance, while still achieving project deadlines and goals

Minimum Technical Skills:

  • Database and SQL experience
  • Software Development and/or Production Delivery experience
  • Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Valued Experience:

  • Resource management experience
  • Project management experience

Wunderman is Creatively Driven. Data Inspired. A leading global digital agency, Wunderman combines creativity and data into work that inspires consumers to take action and delivers results for brands. Wunderman has been widely recognized for its work. Forrester Research named us a leader in marketing database operations and a strong performer in customer engagement strategy*. Headquartered in New York, we have 9,200 creatives, data scientists, strategists and technologists in 200 offices in 70 markets. Wunderman is a ‘team first’ culture committed to creating an environment where people come to do the best work of their careers.  * The Forrester Wave™, Customer Insights Services Providers, Q4 2015


Wunderman is an equal opportunity and affirmative action employer. (Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.)


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