Account Executive

US-DC-Washington, DC
Requisition ID
2017-4300
# of Openings
2
Category
Account Management/Client Services

Overview

Role: Supports day-to-day client communication for developing and executing marketing programs that meet client objectives. Builds strategy skills by learning from and working with senior team members and account leader(s). 

Responsibilities

Strategy
- Demonstrates a core understanding of relationship marketing tools and techniques
- Develops an understanding of agency disciplines and collaborates across departments
-Participates in and contributes to overall planning process
-Works with client and account leaders to determine program parameters and overall requirements
-Assists with program results, research findings, segmentation data, competitive activity, etc., with Account Management staff and other strategic partners across departments (e.g., Marketing Intelligence, Strategy & Insights, Interactive Strategy, etc.)
-May develop program-specific creative strategies
-Assists in the review of all creative and agency documents to ensure they are strategically on target-May analyze program results and makes recommendations

Client Relations
-Acts as primary client contact on day-to-day program development and execution
-Assists account leaders and strategic partners in preparing and delivering client presentations and recommendations
-May assist client in defining and articulating strategy programs-Ensures client needs and deliverables are met on time and on budget in relation to all programs
-Establishes and maintains a positive relationship with the client-Alerts account leaders of any current or anticipated client relationship disparities-Proactively solicits client feedback regarding agency performance and whether agency is meeting expectations and alerts account leader(s) of client feedback results
-Proactively finds solutions to day-to-day issues/problems
-Promotes and sells agency capabilities and services
-Works to promote organic growth within the business
-Demonstrates to client how agency adds value
Project Management
-Takes ownership of programs and proactively coordinates and organizes efforts among departments
-Researches and resolves program issues in conjunction with account leaders
-Provides appropriate direction to team members and other departments to meet program and client deliverables
-Works with agency team to raise issues/points of view and develop a unified agency point-of-view to client
-Reviews all work of account team and other departments to ensure quality and timeliness and to ensure it meets client and program objectives
-Secures appropriate external approvals before work is released-Ensures that sound agency business principles are applied and followed
-Ensures that budgets and schedules are developed upfront and manages budgets and schedules throughout program
-Oversees expenses and ensures that budgets will not be exceeded and that budgets are revised as needed
-Identifies cost-saving measures throughout program development and execution
-Continuously notifies team and client on program progress
-Conducts “work-in-progress” meetings when necessary
-Issues client contact reports and necessary program documentation
-Assists account leader(s) on reporting to client status of fee and pass-through expenses
-Works with account leader(s) with sell-in for new project ideas to client and utilizes additional agency and network resources
-Coordinates individual projects within a program to ensure synergy
-Prepares conference reports for internal and client meetings as neededStaff Development/Team Building
-Works with account leader(s) to develop team communication and strategy skills
-Fosters and promotes a team working environment-May supervise, mentor and train junior Account Management staff
-Works on own performance evaluation (P3) by reviewing performance, identifying gaps and recommending training and development needs as necessary
-Assists Account Management team by identifying performance improvement areas and recommending training and development opportunities (e.g., E-Learning courses) in an effort to develop staff expertise
-Attends and/or participates in department overview meetings, mentor program and in-house workshops when necessaryAgency Growth
-Actively participates in agency-wide training programs
-Develops an awareness of new opportunities to grow clients’ business and generate agency revenue
-Assists in new business development and presentations as requested

Qualifications

-Bachelor’s degree plus one to three years of related agency experience, or equivalent combination of education and experience
-Competency in Microsoft Office, database, Internet environments and industry-standard software programs
-Experience managing client relationships-Solid understanding of the various media in relationship marketing
-Ability to work above and beyond the call of duty and provide guidance across departments in a team environment
-Superior organization and prioritization skills and ability to meet high standards for quality and accuracy under tight deadlines
-Ability to manage multiple projects and responsibilities simultaneously
-Ability to offer proactive solutions and ensure successful progression without guidance when necessary
-Ability to illustrate strong presentation skills and high level of comfort in front of clients
-Superior communication skills, including but not limited to: writing long and short formats, presenting projects and listening to clients and working associates
-Ability to exhibit client service approach with results driven performance



Wunderman is an equal opportunity employer M/F/D/V. We are proud of our diversity!

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