Title: Global Client Lead
Reports directly to: NY President
Location: New York, NY, USA
The Global United Airlines [UA] Client Lead is the most senior agency lead and client contact for UA, one of Wunderman’s top 10 global clients. It is a significant horizontal WPP account that includes WPP agencies: Wunderman, MEC, Landor, Kantar, Millward Brown and the Wunderman MSC in Buenos Aires [BA]. The Global Client Lead will be charged with setting the vision, direction and strategy globally for how WPP-Wunderman-led solutions will enable UA to achieve its brand and business, as well as customer satisfaction and revenue goals. He/She will marshal the appropriate Wunderman teams, bringing all of our data, creative, technology and marketing and production services acumen to bear on behalf of the client. He/she will also partner and integrate seamlessly with mcgarrybowen, the general advertising agency on behalf of the client.
The Global UA Client Lead works closely with WPP agency functional leads, and will have the ultimate responsibility for revenue, growth and delivery of services for UA clients primarily in NA but also in China and the UK – with other global needs and expansion opportunities. They will also work closely and facilitate collaboration across WPP sister agencies that share UA business.
The ideal candidate must have top-notch, proven client and team leadership capabilities and a steady hand -- this is Midwestern client with Midwestern values and sensibilities. They also must be a thought-leader, understanding UA current business landscape with an eye toward how UA will continue to maximize its revenue and brand reputation to meet customer expectations and shareholder needs both now and in the future.
This is an exciting time to partner with UA, as they reposition themselves to achieve and re-establish themselves as the premier global carrier. The company's purpose is uniting people, connecting the world this inspires its 80,000 employees around the world, their shareholders and partners, business travelers, families and the communities the operate all around the world.
Wunderman has been fortunate to work with UA these past 4 years and has seen the total WPP revenue grow significantly and the account’s performance continues to be strong if not dynamic in 2017/18. Wunderman is also in the midst of a resurgence under the leadership of Global CEO, Mark Read, with positive business momentum and the deepening of our unique position within the marketplace.
Wunderman is Creatively Driven. Data Inspired. A leading global digital agency, Wunderman combines creativity and data into work that inspires consumers to take action and delivers results for brands. Wunderman has been widely recognized for its work. Forrester Research named us a leader in marketing database operations and a strong performer in customer engagement strategy*. Headquartered in New York, we have 9,200 creatives, data scientists, strategists and technologists in 200 offices in 70 markets. Wunderman is a ‘team first’ culture committed to creating an environment where people come to do the best work of their careers.
* The Forrester Wave™, Customer Insights Services Providers, Q4 2015
Wunderman is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.