Provide prompt, accurate and professional response to all customer requests and inquiries to ensure effective customer relations. Reports to and receives tasks from the Customer Care Supervisor. Must understand and comprehend all processes and procedures as it relates to all Customer Care client programs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Wunderman is Creatively Driven. Data Inspired. A leading global digital agency, Wunderman combines creativity and data into work that inspires consumers to take action and delivers results for brands. Wunderman has been widely recognized for its work. Forrester Research named us a leader in marketing database operations and a strong performer in customer engagement strategy*. Headquartered in New York, we have 9,200 creatives, data scientists, strategists and technologists in 200 offices in 70 markets. Wunderman is a ‘team first’ culture committed to creating an environment where people come to do the best work of their careers. * The Forrester Wave™, Customer Insights Services Providers, Q4 2015
Wunderman is an equal opportunity and affirmative action employer. (Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.)