Manager, Product Development & Delivery

US-CO-Louisville
Requisition ID
2017-3933
# of Openings
1
Category
Technology

Overview

As Manager, Product Development & Delivery, you will be responsible for the successful execution of all operations functions pertaining to fulfillment of client products and services (including Velo, Zipline, and DMP).  You will also be responsible for ensuring the implementation of effective and efficient sales operations functions (including a proprietary Order Management System (OMS), Microsoft Dynamics CRM , and billing), and to drive functional improvement into key back office applications (including OMS), CRM, Zipline, MAS500).  These responsibilities include management of frontline employees and/or the managers who manage those employees.

Responsibilities

  • For production operations and client services …
  • Manage the operations of the Output Services teams and their respective manager(s)
  • Ensure that accuracy, consistency and on-time delivery goals are met for every client, internal and external
  • Ensure daily workflow is timely and efficient, proper priorities are in place, and operations teams function effectively
  • Manage priorities, production meetings, and communications/coordination with Sales, Modeling, and other production teams
  • Understand and execute the base functionality for all operational functions, including sampling, suppressions, scoring, and fulfillment/shipping of modeled data to clients
  • For sales operations ...
  • Thoroughly document system and process changes for OMS and CRM, set priorities for Technology/ Development and train all internal customers on those changes
  • Ensure streamlined operations for onboarding client DMP data, I/O submission/billing, & revenue share reporting
  • Manage and coordinate project work in support of all business units as required.
  • Primary functional lead in implementing sales/revenue reporting for senior leadership
  • For systems …
  • Measure and seek continuous process improvements from all resources, processes and systems to reduce production cycle time and resource requirements
  • Develop operational production plans and training programs to ensure all resources have the tools and skills required to perform their functions
  • Adhere to standards for program and process documentation
  • Work with Product Development and Technology to drive and implement enhancements to existing systems and products
  • Function as primary point of contact for select vendors that maintain and upgrade the OMS, CRM and related production systems
  • Be available on-call as required to meet our client’s objectives
  • Be available to travel to other KBM Group or client offices 2-3 times per quarter
  • Provide guidance to managers & operational teams, ensuring technical growth & adherence to standards/procedures
  • Coach, mentor, hire and terminate employees when appropriate with guidance from the senior Operations leadership team.

Qualifications

  • B.S. Degree and minimum 3 years of related work experience
  • 1-3 years prior management experience
  • Knowledge of the KBM Group Velo, Zipline and DMP production systems for use in analytical and data management contexts, or the aptitude to learn the system
  • SAS, Unix and SQL experience preferred
  • Direct Marketing, Email Marketing, and Social Media Marketing experience is a plus
  • Excellent project management, facilitation and organizational skills with attention to detail
  • Excellent communication (verbal and written) and listening skills
  • Flexible and resourceful

Wunderman is Creatively Driven. Data Inspired. A leading global digital agency, Wunderman combines creativity and data into work that inspires people to take action and delivers results for brands. In 2015, industry analysts named Wunderman a leader in marketing database operations as well as a strong performer in customer engagement strategy. Headquartered in New York, the agency brings together 7,000 creatives, data scientists, strategists and technologists in 175 offices in 60 markets. Wunderman is a WPP company (NASDAQ: WPPGY). For more information, please visit www.wunderman.com and follow us @Wunderman.

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