Account Supervisor

US-DC-Washington, DC
Requisition ID
2017-3910
# of Openings
1
Category
Account Management/Client Services

Overview

Position Role

  • Supports and guides day-to-day Client Services (CS) operations for developing and executing complex marketing programs – either independently or with junior team support – while working with team leader(s) and strategic partners to support client business.
  • Provides independent thinking to clients to suggest new, unexplored solutions to client challenges as outlined by senior Client Services team, or related to tactical programs managed personally.

Responsibilities

Client Relations

  • Acts as primary client contact on day-to-day program development and execution for larger/more complex programs.
  • May develop or assist account leader(s) in preparing and delivering client presentations and recommendations.
  • Works with senior CS team members to promote organic growth within the business, leveraging agency capabilities and services.

Strategy and Planning

  • Working with senior team members, helps guide strategy on a program or tactical level. Expand upon guidelines and instructions provided by senior team to enhance the program strategically at a tactical level.
  • Ensures agency output meets strategic and business objectives, as outlined in Creative Brief and/or other related strategy documents.
  • Assists clients in staying true to the creative brief, by measuring their feedback against agreed-upon strategy and engaging with client on this level, both independently and in conjunction with senior team members, if necessary.
  • Reviews program results, research findings, segmentation data, competitive activity, etc., with Client Services staff and other strategic partners across departments (e.g., Marketing Intelligence, Insights & Innovation, etc.) to identify marketing refinements and opportunities.
  • Researches and updates team on current industry news related to experience, engagement, relationship or digital marketing or client projects.
  • Maintains overall knowledge in all agency disciplines, particularly in how they can be leveraged to help meet client objectives and strategies.

Project Management

  • For larger/more complex programs, takes ownership and proactively coordinates and organizes efforts among departments, leveraging junior CS staff as appropriate.
  • Ensures that principles of efficiency, economy and quality are utilized in all client work they are responsible.
  • Ensures quality control by reviewing agency products including: creative work, financial analyses, key client communications, key schedules, creative strategies and strategic decks.
  • Assists with day-to-day account problem solving, by providing guidance to junior team and raising issues and solutions to senior team.

Financial Management

  • Works with PM team for project budget management process, to influence development and management of budget to ensure they are not exceeded.
  • Exemplifies fiscal responsibility by adhering to agency and client expense management and staffing policies and procedures.

 

 

Wunderman DC is an equal opportunity employer M/F/D/V. We are proud of our diversity.

 

Qualifications

  • Bachelor’s degree.
  • Minimum of five years of related advertising/marketing experience (either client or agency), or equivalent combination of education and experience required.
  • One or more years of supervisory experience.
  • Competency in Microsoft Office, Internet environments and industry-standard software programs.
  • Proven ability to work independently on project execution, taking ownership with supervision as necessary.
  • Comprehensive understanding of relationship marketing techniques and how they are utilized to deliver client objectives.
  • Superior organization and prioritization skills across multiple projects simultaneously, with ability to meet high standards for quality and accuracy under tight deadlines.
  • Superior communication skills, including but not limited to: writing long and short formats, presenting projects and listening to clients and working associates.

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