Manager, Client Services

US-WA-Seattle
Requisition ID
2017-3168
# of Openings
4
Category
Account Management/Client Services

Overview

We’re Wunderman. We’re in the inspiration business. We (literally) invented direct marketing 50 years ago and today we’re still in the business of inspiring people to take action. We do that through any and every channel – both digital and offline – delivering content, experiences and information at the right time to the right people. Our Seattle office is a flagship within Wunderman, delivering award-winning work for two of our largest accounts globally – Microsoft and T-Mobile.

Responsibilities

The Client

You’re going to work on T-Mobile, the Un-carrier. Forget everything you know about wireless, because T-Mobile is rewriting the rules and they’re reaping the rewards. No contracts, free music and video streaming, coverage in 140+ countries worldwide with no roaming charges, everything unlimited…and a CEO who swears like a sailor and is the only person besides the Pope to have his own Twitter emoji. What’s not to love?

 

We handle loyalty and retention for T-Mobile all-up – including Consumer, @Work (B2B) and MetroPCS – meaning if there’s something for, about or that gets sent to an existing customer, there’s a 99.9% chance it came from or through our team. We make sure people who switch to T-Mobile stay with T-Mobile and that they freakin’ love it.

 

The Job

As a Manager within our Client Engagement & Services Team, your job is to manage the execution of our campaigns and initiatives for T-Mobile – and there are a lot of them. First and foremost, you will be client facing, representing our work to T-Mobile. You’ll run some projects solo (career growth!) and some as part of a team. You’ll work with people across the Agency to make sure we have rock-solid deliverables - emails, videos, content, app work, banners, SMSs/MMSs, native ads and lots more. Ultimately, you’ll be running projects from kick-off through completion, soup to nuts. You will handle scoping, schedules, budget, project requirements, technical considerations, QA and more.

 

If you’ve worked in an agency before, you should know the drill – you’re heads down doing the work each day, but also in front of clients. There’s lots of email to stay up on, you’re always looking for a better way, always thinking of big ideas, and can handle client curveballs because you’re quick on your feet. You’re helping guide our clients towards success and you make sure we’re getting stuff out the door that we can all be proud of and that will drive the client’s business.

 

If you’re a good at juggling, can react quickly, are detail oriented, can make sure the day-to-day work gets executed flawlessly, but also understand that we should always deliver beyond the brief, and you have a quick wit, you’ll fit in well here.

Qualifications

 

  • The ability to inspire others you work with
  • Experience engaging clients
  • Effective communications skills
  • Managed people (well)
  • 3+ years of experience in CRM, direct marketing and/or integrated marketing
  • A BA or BS…bonus points for having a BA in BS

FYI, EEO

 

 

 

 

Wunderman is Creatively Driven. Data Inspired. A leading global digital agency, Wunderman combines creativity and data into work that inspires people to take action and delivers results for brands. In 2015, industry analysts named Wunderman a leader in marketing database operations as well as a strong performer in customer engagement strategy. Headquartered in New York, the agency brings together 7,000 creatives, data scientists, strategists and technologists in 175 offices in 60 markets. Wunderman is a WPP company (NASDAQ: WPPGY). For more information, please visit www.wunderman.com and follow us @Wunderman.

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