Senior Manager, Client Services

US-WA-Seattle
Requisition ID
2017-3124
# of Openings
3
Category
Account Management/Client Services

Overview

Senior Manager, Client Services

Client Engagement & Services Team

 

The Company

We’re Wunderman. We’re in the inspiration business. We (literally) invented direct marketing 50 years ago and today we’re still in the business of inspiring people to take action. We do that through any and every channel – both digital and offline – delivering content, experiences and information at the right time to the right people. Our Seattle office is a flagship within Wunderman, delivering award-winning work for two of our largest accounts globally – Microsoft and T-Mobile.

 

The Client

You’re going to work on T-Mobile, the Un-carrier. Forget everything you know about wireless, because T-Mobile is rewriting the rules and they’re reaping the rewards. No contracts, free music and video streaming, coverage in 140+ countries worldwide with no roaming charges, everything unlimited…and a CEO who swears like a sailor and is the only person besides the Pope to have his own Twitter emoji. What’s not to love?

 

We handle loyalty and retention for T-Mobile all-up – including Consumer, @Work (B2B) and MetroPCS – meaning if there’s something for, about or that gets sent to an existing customer, there’s a 99.9% chance it came from or through our team. We make sure people who switch to T-Mobile stay with T-Mobile and that they freakin’ love it.

Responsibilities

The Job

As a Senior Manager within our Client Engagement & Services Team, your job is to supervise the strategic development and execution of our campaigns and initiatives for T-Mobile – and there are a lot of them. First and foremost, you will be client facing, representing our work to T-Mobile. You’ll run some projects solo, some with a team under you and some with higher-ups leading the way. You’re the point person, the glue that holds it all together, the oil that makes the engine purr or whatever analogy you want to put here. You’ll be instrumental in managing the work across teams to make sure we have solid strategic plans and rock-solid deliverables - emails, videos, content, app work, banners, SMSs/MMSs, native ads and lots more. Ultimately, you’ll be responsible for the overall success of projects from kick-off through completion. You will handle scoping, schedules, budget, project requirements, technical considerations, QA – running projects effectively and efficiently soup to nuts.

 

If you’ve worked in an agency before, you should know the drill – you’re in front of the client every day, there’s lots of email to stay up on, you’re always looking for a better way, love big ideas, and can handle client curveballs. You’re helping guide our clients towards success and you’re ultimately responsible for getting stuff out the door that we can all be proud of and that will drive the client’s business.

 

If you’re a strategic and creative thinker, good at juggling, can see the forest for the trees, react quickly, help elevate beyond the day-to-day AND can still make sure the day-to-day gets executed flawlessly, understand that we should always deliver beyond the brief, have a knack for simplifying the complex, and have a quick wit, you’ll fit in well here.

Qualifications

You Need to Have…

  • The ability to inspire others you work with
  • Experience engaging clients
  • Effective communications skills
  • Managed people (well)
  • 7+ years of experience in CRM, direct marketing and/or integrated marketing
  • A BA or BS…bonus points for having a BA in BS

FYI, EEO

 

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