Director, Client Services - T-Mobile

Requisition ID
# of Openings
Account Management/Client Services


We’re Wunderman. We’re in the inspiration business. We (literally) invented direct marketing 50 years ago and today we’re still in the business of inspiring people to take action. We do that through any and every channel – both digital and offline – delivering content, experiences and information at the right time to the right people. Our Seattle office is a flagship within Wunderman, delivering award-winning work for two of our largest accounts globally – Microsoft and T-Mobile.


You’re going to work on T-Mobile, the Un-carrier. Forget everything you know about wireless, because T-Mobile is rewriting the rules and they’re reaping the rewards. No contracts, free music and video streaming, coverage in 140+ countries worldwide with no roaming charges, everything unlimited…and a CEO who swears like a sailor and is the only person besides the Pope to have his own Twitter emoji. What’s not to love?


We handle loyalty and retention for T-Mobile all-up – including Consumer, @Work (B2B) and MetroPCS – meaning if there’s something for, about or that gets sent to an existing customer, there’s a 99.9% chance it came from or through our team. We make sure people who switch to T-Mobile stay with T-Mobile and that they freakin’ love it.


The Job

As a Director within our Client Engagement & Services Team, your job is to strategically grow and manage the action – and there’s a lot of it. First and foremost, you will be client facing, representing our work to T-Mobile along multiple lines of business. You’ll help translate creative ideas, concepts and insights into strategic plans and deliverables - emails, videos, content, app work, banners, SMSs/MMSs, native ads and lots more. Ultimately, you’ll be responsible for overall line of business and project success from kick-off through completion. You and your team will handle scoping, schedules, budget, project requirements, technical considerations, QA – running projects effectively and efficiently soup to nuts.


If you’ve worked in an agency before, you should know the drill – you’re in front of the client every day, there’s lots of email to stay up on, you’re always looking for the next innovation and big idea, curveballs get thrown at you all the time, you’re helping guide your direct reports and our clients towards success and you’re ultimately responsible for getting stuff out the door that we can all be proud of and that will drive the client’s business.


If you’re a strategic and creative thinker, good at juggling, can see the forest for the trees, react quickly, help elevate beyond the day-to-day AND can still make sure the day-to-day gets executed flawlessly, understand that we should always deliver beyond the brief, have a knack for simplifying the complex, and have a quick wit, you’ll fit in well here.


You Need to Have…

  • The ability to inspire your team and others you work with
  • Experience engaging senior clients
  • Effective communications skills
  • Managed people (well)
  • 7+ years of experience in CRM, direct marketing and/or integrated marketing
  • A BA or BS…bonus points for having a BA in BS


Wunderman is Creatively Driven. Data Inspired. A leading global digital agency, Wunderman combines creativity and data into work that inspires people to take action and delivers results for brands. In 2015, industry analysts named Wunderman a leader in marketing database operations as well as a strong performer in customer engagement strategy. Headquartered in New York, the agency brings together 7,000 creatives, data scientists, strategists and technologists in 175 offices in 60 markets. Wunderman is a WPP company (NASDAQ: WPPGY). For more information, please visit and follow us @Wunderman.



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